Salon Policies

How to book an appointment:
You can book your appointment via our online booking system via the BOOK NOW button at the bottom of the page, sending us a message on social media or by calling us directly to speak with our friendly team on 0499 201 301.  Our Therapists may all be in a relaxation or medical treatment so there may be a short delay in getting back to you.
Running late to your appointment:
If for any reason you arrive past your appointment start time, we will do our best to complete your full treatment. However, this is not always possible, and you will be charged for the full amount of the original booking and fisnish the treatment at the allocated time as to not inconvenience the next client.
Cancelling your appointment:
We request you provide at least 24 hours’ notice when cancelling or changing your appointment to allow us adequate time to reallocate the time to another waiting client. Failure to do this will incur a 50% cancellation fee.
No showing to your appointment:
When you simply do not show to your appointment you are required to pay for your appointment in full due to having no time to rellocate the time to another waiting client.
Rewards points:
Clients accumulate a $5 reward to spend on products when the they spend $450.
Membership Terms and Conditions:
Your Membership is a partnership between Rejuvenate Skincare and Aglow.Your first payment will come out of your nominated back account the day after signing up.The free treatment must be booked within 30 days.Your Membership commitment is for a term of 6 months (26 weeks) or 12 months (52 weeks).Memberships cannot be cancelled whilst in the Membership term period.Your Membership treatments and frequency are set out in the Membership platform.Membership treatments are non-transferrable to another client.Memberships are non-refundable.Our appointment policies apply to Membership appointments; no show clients will have their treatment forfeited and not refunded. If you are late, we will do our best to accomodate you however late arrivals will potientally have their treatment time shorted as to not inconvenience the next client.Your Membership is set to automatically renew, if you do not wish to renew, you may decline by contacting us with 4 weeks notice. You will be sent an SMS before this period.Clients wanting to cancel their membership after the minimum term will need to provide 4 weeks notice in writing to Rejuvenate Skincare has a price increase outside of the minimum term, this will not apply to during your active Membership.The payments for the individual Membership treatment will need to be paid for in full before the treatment commences.The 10% off products is applied off the full price of the product, no further discounts apply.Rejuvenate Skincare reserves the right to modify the Membership at any time during the Membership, given one months notice.There is a one-time only set up fee of $7.70 that will be charged with the first payment.An additional 2.2% surcharge will be applied per transaction during your membership.
A late payment fee will apply of $7.70 for a missed payment.
Payment options:
We accept all major cards including AMEX. We also accept cash and have ZipPay and AfterPay services available.
Children at the clinic:
We understand that sometimes you will need to bring your children to your appointment. We are happy to be accommodating as possible however understanding that our staff are not responsible for minding them. Please ensure children have drinks, snacks and entertainment for the duration of your treatment.
Gift Vouchers:
Gift Vouchers are valid for 12 months from the date of purchase. Rejuvenate Skincare is not liable for lost vouchers but will endevour to trace the code. Gift Vouchers are not transferrable for cash. Gift Vouchers sales are final. Gift Vouchers in the form of specific treatments are subject to price increases. If there is a price increase on a particular service, the client is liable to pay the outstanding amount.
Privacy Policy:
Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its non- commercial activities; National Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities; Australian Direct Marketing Association Code of Practice in relation to how we market to our customers; Spam Act 2003 (Cth) in relation to electronic marketing How to contact us Rejuvenate Skincare is committed to working with its clients to obtain a fair resolution of any complaint or concern about privacy.To contact us with a compliment or complaint or a privacy question, you can:Write to us at; Rejuvenate Skincare Shop 6/263 High St Nagambie, VIC 3608Call us on; 0499204301Your acknowledgement of this privacy Policy This Privacy Policy is published on our website in order to meet our obligation under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.Without limiting the generality of the above statement, your use of this website constitutes an acknowledgement that you have been made aware of our privacy policies.This policy does not create or confer upon any individual any rights, or impose upon Rejuvenate Skincare any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), or related legislation (‘the legislation’).Should there be, in a specific case, any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.This policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’.Personal information Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined. Uses and sharing We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.Under no circumstances will we share your personal information with other organisations.Your rights You may interact with us anonymously where this is lawful and practicable. You have the right to request access to the personal information you provide, and to correct or update your personal information.This right is subject to certain exceptions allowed by law.You may instruct us to remove any previous consent you provided to receive marketing communications from us.About this Privacy Policy We respect your personal information and your right to privacy.At Rejuvenate Skincare, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you. At Rejuvenate Skincare, we know that when you give us your personal information, it imposes a serious responsibility upon us.We are committed to protecting your personal information and maintaining your trust. This Privacy Policy describes the information that may be collected by Rejuvenate Skincare, the choices you can make about your personal information and how we protect your personal information. Collection covered by this Privacy Policy This Privacy Policy applies to situations in which Rejuvenate Skincare collects your personal information, including but not limited to collection via websites operated by or on behalf of Rejuvenate Skincare. Websites may contain links to non-Rejuvenate Skincare websites.Rejuvenate Skincare is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.
Purpose of collection Generally, Rejuvenate Skincare will collect personal information directly from you, and only to the extent necessary to provide Rejuvenate Skincares' products and treatments. We may collect personal information from you when: you fill in the Initial Consultation form; deal with us over the telephone; e-mail us; ask us to contact you after visiting our web site; or Have contact with us in person. You may also be able to transact with us anonymously where this is lawful and practicable. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is: required or permitted by law; or With your express or implied consent. Direct marketing and your privacy From time to time we may use the personal information we collect from you, and only with your permission to provide information on products or treatments that we believe may be of interest to you. We will only do this with your consent and we will always give you a choice to opt out of receiving such information in future. Direct mail Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to tick an “opt out” box to ensure you do not receive future such communications. By not ticking a clearly displayed “opt out” box, we will assume we have your implied consent to receive similar marketing communications in the future. We will always ensure that our opt out notices are clear, conspicuous and easy to take up. Electronic marketing Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information.. All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth). Your privacy preferences and choices Every personalised marketing contact sent or made by Rejuvenate Skincare will include a means by which customers may opt of receiving further marketing information. You may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Information sharing Under no circumstances will Rejuvenate Skincare share your information with any other third party. Updating your information It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly. Access to your personal information Rejuvenate Skincare will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested. Rejuvenate Skincare will deal with your request to provide access to your personal information in a reasonable time – usually within 7 days of receipt of your request. Rejuvenate Skincare will not charge you such a request. Exceptions Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where: access would pose a serious threat to the life or health of any individual; access would have an unreasonable impact on the privacy of others; the request is frivolous or vexatious; the information relates to a commercially sensitive decision making process; access would be unlawful; or access may prejudice enforcement activities, a security function or commercial negotiations Freedom of Information laws In addition to privacy laws, you may have rights to access your personal information contained in certain Rejuvenate Skincare documents. Details on how to apply for access to these documents are contained in the Freedom of Information Act 1982 (FOI Act). Information security Rejuvenate Skincare is committed to keeping your trust by protecting and securing your personal information. We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration. We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law. Rejuvenate Skincare protects your personal information by complying with industry best-practice standards Information collected on the website We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site. We use cookies and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature. Our internet server logs the following information which is provided by your browser for statistical purposes only: the type of browser and operating system you are using your Internet Service Provider and top level domain name (for example – .com, .gov, .au, .uk .etc) the address of any referring web site (for example – the previous web site you visited), and your computer’s IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet) All of this information is used by Rejuvenate Skincare analyses only. No attempt will be made to identify users or their browsing activities, except where required by or under law. Links to other sites Rejuvenate Skincare site contains links to other sites. We are ultimately not responsible for the privacy practices or the content of such web sites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them. Some of the content appearing on Rejuvenate Skincare's website may be supplied by third parties, for example, by framing third party web sites or the incorporation through “framesets” of content supplied by third party application service providers. In such cases Rejuvenate Skincare will ensure that our contractual arrangements with these third parties protect your personal information in compliance with privacy laws. Searches Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide. Website security We understand that you may be concerned about the security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure as your dealings with us in person, or on the telephone. In those instances where we secure your personal information in transit to us and upon receipt, we use the industry standard encryption software, Secured Socket Layer (SSL) 128 bit encryption. The URL in your browser will change to “HTTPS” instead of “HTTP” when this security feature is invoked. Your browser may also display a lock symbol on its bottom task bar line to indicate this secure transmission is in place. For site security purposes and to ensure this service remains available to all users, we employ software programs to monitor network traffic in order to identify unauthorised attempts to upload or change information, or otherwise cause us damage. Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits other than those uses identified in this policy. Unauthorised modification or misuse of information stored in this system will be investigated and may result in criminal prosecution. Information Transfer Under no circumstances will Rejuvenate Skincare transfer information pertaining to its clients